Facebook Messenger extracts the chat function of Facebook app. Business Insider states that it has 700 million users in June 2015. The users are, obviously, Facebook users and this existing user base is enormous. Group 11 has described the awesomeness and the sore points of Facebook Messenger, and here I will be highlighting three points which, I suppose, are important for us to acknowledge.
First of all, Facebook messenger keeps itself simple where the app only focuses on the chat function. It covers all the basic functionalities of a chat app, sending text, voice messages, stickers, photos, and showing notifications. It’s also accessible in both web and mobile versions. We could simply log in using our Facebook account. It’s comparably speedy and simple when compared to their original Facebook app. By focusing on these chat needs, it turns out to be a very light, responsive chat app which is convenient to use.
Speaking of the UI, Facebook Messenger has a pleasant blue and white colour scheme. As the group has mentioned, at one glance, you know what to do. For example, the unread messages are in bold so this catches the users’ attention, the profile picture and user name are shown so that users know with whom they are chatting with. However, there are some inconsistent UI, for example, some action buttons are presented a texts, while others are presented as icons, as shown in the example below.
“Pin” and “Create” as texts “Search” and “Add Contact” as icons
Despite some glitches in the UI, it is not considerably horrendous compared to the good points that it has. These UI could be repaired, as it will require major changes to the app, in my opinion, such as the flow of steps within the app.
Furthermore, the group mentioned briefly about Facebook Messenger for Business. I read that Zendesk is partnering with Facebook through an integration with their Zopim chat. The first two online retail companies that uses this version are zulily and Everlane. This new extension allows their customers to interact with the companies and obtain order details, while these companies could respond support requests more easily. Facebook is expanding its scope from social networking to improving business communication as well. Personally, I am particularly interested in how the business version works – What functions it offers to users and how helpful is it? Will it survive in the market?
Facebook Messenger for Business
All in all, it happens that many of my friends are on Facebook, thus a significant amount of my communication with my friends really do happen via Facebook. This Facebook Messenger app simplifies the need to talk with people without having to open the full version which contains the news feeds, notification, and additional functions we might not need at a particular moment. Personally, it allows me to respond to messages faster and easier. As group 11 has mentioned, I as well think that this app has no apparent bugs and it seems to be quite stable.
On a side note, the presentation has enlightened me of some details of Facebook Messenger that I’ve never noticed before, such as the plugins, function to send money through Facebook, and calling a phone number through Facebook. Perhaps, it is time to experiment with this app further!